Frequently Asked Questions

Everything you need to know about our luxury handbags and services.

Where are DeMellier products manufactured?

All our handbags are handcrafted in southern Spain by local artisans using the finest Italian and Spanish leathers, ensuring the highest standards of quality and ethical craftsmanship.

How does the 'A Soulfully Made' initiative work?

For every handbag purchased, DeMellier funds a set of life-saving vaccines and treatments for a child in need through our partnership with SOS Children's Villages.

What is your international shipping policy?

We offer worldwide shipping. Delivery typically takes 3-5 business days for international orders, and all duties and taxes are calculated and included at checkout for most destinations.

Can I return my order if I change my mind?

Yes, we accept returns within 28 days of delivery, provided the item is in its original condition with all tags and packaging intact. Please note that personalized items cannot be returned.

Do you offer complimentary personalization?

We offer a complimentary monogramming service on many of our styles, allowing you to add up to three initials in gold or silver foil for a personal touch.

How do I care for my DeMellier leather bag?

We recommend avoiding prolonged exposure to direct sunlight and moisture. Use a soft, dry cloth to wipe away dust and store your bag in its original dust bag when not in use.